Terms & Conditions

Welcome to Chunkycharmz! 💖 By placing an order with us, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Product Information

All our charms are handmade with love, which means each piece may vary slightly in color, shape, or size. These small imperfections are part of what makes each charm unique and special!

We do our best to accurately display product colors and details, but please allow for slight differences due to screen settings or lighting.

2. Orders & Payments

Orders are confirmed once full payment is received.
We reserve the right to cancel or refuse any order at our discretion (e.g., for suspected fraud or listing errors).
Prices are listed in [insert your currency], and are subject to change without notice.

3. Shipping

Processing time is typically [insert your timeframe, e.g., 3–7 business days], not including shipping time.
Shipping delays may occur due to postal service issues or holidays. Once shipped, we are not responsible for lost or delayed packages.
Please ensure your shipping address is correct at checkout — we cannot make changes once your order has been placed.

4. Refunds, Returns & Exchanges

All sales are final. We do not offer refunds, returns, or exchanges due to the handmade and custom nature of our products.
If your item arrives damaged, please contact us within 3 days of delivery with clear photos and your order number so we can help where possible.

5. Intellectual Property

All designs, photos, and content on Chunkycharmz are owned by us and protected by copyright. Please do not reproduce, copy, or use our images or designs without permission.